FAQs

How are Thicket & Thimble dolls made?

Each doll is lovingly designed and created by hand in the studio in Kent, England

What's the current lead time for dispatch of dolls?

As each doll is hand made to order, dolls are currently taking 2-4 weeks to dispatch, however if you are ordering for a special occasion please let us know and we will try our very best to accommodate.

Subject to availability, 2019 Christmas order deadlines are as follows: Last order date for International delivery is 1st December and for UK orders is 15th December

For custom dolls, lead times will be advised upon ordering

If you are ordering for a special occasion, please bear in mind that the customs process in your country can add time to your overall shipping time

Can Thicket & Thimble dolls be played with?

Due to their handcrafted nature and small parts, Thicket & Thimble dolls are only recommended for decorative use

An item says 'sold out', will you be restocking?

Each Thicket & Thimble doll is totally unique and once they're gone, they're gone! However we do restock with new designs frequently - sign up for the newsletter & follow us on instagramfacebook and twitter for updates on new releases and restocks! We also offer a year-round custom service starting at £130, read more here

What are Thicket & Thimble dolls made from?

Thicket & Thimble woodland dolls are made using Irish linen-cotton and 100% wool European felt appliqué on the face, hands and feet. Each doll's garments are unique, often made using vintage and hand dyed materials and always in limited numbers

The design I like is listed in a different animal, can I change the animal?

Yes, we can usually accommodate these changes, simply get in touch

How are Thicket & Thimble dolls packaged?

Each Thicket & Thimble doll arrives boxed and beautifully packaged with a numbered tag and cotton glitter dust bag

What size are the dolls?

The woodland nymph, dormouse, hare, lamb, fox, badger and fawn dolls measure approx 45cm from the feet to the top of the head (not including the ears). The swan, goose and peacock measure 35cm from head to base and the owl and hedgehog 24cm

Do Thicket & Thimble dolls 'sit'?

The dolls are standing style and whilst the legs do bend, they look their best when standing

Are all the dolls the same?

The dolls are handmade so there are slight variations and each one is unique

 

Are the dolls in-stock or made-to-order?

Most of the dolls are made-to-order

Will the colours be the same as the photos on the website?

Different screens and monitors show colours slightly differently. Some of the hand dyed details on the dolls might vary slightly due to variations in the dying process

How do I care for my new friend?

When your doll arrives after a long journey you might wish to separate any layers on the skirt, gently iron any creases from the wool felt ears and smooth any feather embellishments with your finger tips. Thicket & Thimble dolls are not washable but can be spot cleaned with a gentle detergent and warm water

We recommend displaying the dolls out of direct sunlight as this can fade the colours over time

What is your return/exchange policy?

Due to the bespoke nature of the dolls and the environmental impact of shipping items across the world more than once, we do not accept returns. However, if you are unhappy with anything regarding your order we will of course work together to resolve any issues

Shipping

What do you charge for postage in the UK?

Postage via the Royal Mail 'Signed For' service is our thank you to you for cherishing a Thicket & Thimble handmade doll when you spend over £120. Postage for orders under £120 costs £6.75

Do you ship worldwide?

Happily. Shipping for a single doll within Europe costs £13.50 and it's £17 for everywhere else via the Royal Mail International Tracked and Signed service. For multiple dolls shipping rates increase slightly. Please note all international sales are final and the buyer is responsible for any import or custom fees that may apply

We hope this covers off any questions you might have. Still looking for your answer? Please do get in touch!

Copyright

All Thicket & Thimble doll designs are copyrighted. By purchasing a Thicket & Thimble doll you are agreeing not to replicate, copy or duplicate any element of the garment or doll design

Thicket & Thimble is a trademarked brand