FAQs

How are Thicket & Thimble dolls made?

Each doll is lovingly designed and created by hand in the studio in London

An item says 'sold out', will you be restocking?

Each Thicket & Thimble doll is totally unique and once they're gone, they're gone! However we do restock with new designs frequently - sign up for our newsletter & follow us on instagramfacebook and twitter for updates on new releases and restocks! We also offer a year round custom service starting at £130, read more here

What are Thicket & Thimble dolls made from?

Thicket & Thimble woodland dolls are made using Irish linen-cotton and 100% wool European felt appliqué on the face, hands and feet. Each doll's garments are unique, often made using vintage and hand dyed materials and always in limited numbers

How are Thicket & Thimble dolls packaged?

Each Thicket & Thimble doll arrives boxed and beautifully packaged with a numbered tag

How long will I have to wait for my new friend to arrive?

At present, please allow 4 weeks for me to lovingly create and dispatch your doll from the time of ordering. For custom dolls lead times will be advised upon ordering

What size are the dolls?

The dormouse, hare and fawn dolls measure approx 50cm from the feet to the top of the head (not including the ears). The swan measures 35cm from head to base

Do Thicket & Thimble dolls 'sit'?

The dolls are standing style and whilst the legs do bend, we think they look their best when standing

Are all the dolls the same?

The dolls are handmade so there are slight variations and each one will be unique

What age do you recommend Thicket & Thimble dolls for?

Due to their handcrafted nature and small parts, Thicket & Thimble dolls are recommended for decorative display

Are the dolls in-stock or made-to-order?

Most of the dolls are made-to-order

Will the colours be the same as the photos on the website?

Different screens and monitors show colours slightly differently. Some of the hand dyed details on the dolls might vary slightly due to variations in the dying process

How do I care for my new friend?

When your doll arrives after a long journey you might wish to separate any layers on the skirt, gently iron any creases from the felt ears and smooth any feather embellishments with your finger tips. Thicket & Thimble dolls are not washable but can be spot cleaned with a gentle detergent and warm water

What is your return/exchange policy?

Due to the bespoke nature of the dolls and the environmental impact of shipping items across the world more than once, we do not accept returns. However, if you are unhappy with anything regarding your order we will of course work with you to resolve any issues

Shipping

What do you charge for shipping in the UK?

Our shipping via the Royal Mail Tracked service is our thank you to you for cherishing a Thicket & Thimble handmade doll when you spend over £120. Shipping for orders under £120 costs £6.50

Do you ship worldwide?

Happily. We charge a £13.00 for shipping in Europe and £18 for everywhere else via Royal Mail International Tracked and Signed for a single doll. Please note all international sales are final and the buyer is responsible for any import or customer fees that may apply

We hope this covers off any questions you might have. Still looking for your answer? Get in touch!

All Thicket & Thimble doll designs are copyrighted. By purchasing a Thicket & Thimble doll you are agreeing not to replicate, copy or duplicate any of the garment or doll designs