We're open as normal - please stay safe and keep well
What's the current lead time for dispatch of dolls?
As every doll is made to order, orders usually take up to one week to dispatch from our studio in the UK
During the COVID 19 outbreak, My Hermes couriers and the Royal Mail have acknowledged that there may be delays with deliveries. Once your order is shipped you'll receive an e-mail confirming the tracking information, where you can check on it's progress to you
If you are ordering for a special occasion, please let us know and we will try our very best to accommodate
During the COVID 19 outbreak, the lack of flights leaving the UK has led to significant Royal Mail delays with deliveries. Once your order is shipped, you'll receive an e-mail confirming the tracking information, where you can check on it's progress to you
Please also bear in mind that the customs process and delays caused by the pandemic can add time to your overall shipping time
During the COVID 19 outbreak the postal service and our couriers are offering contactless delivery
How are Thicket & Thimble dolls made?
Each doll is lovingly designed and created by hand in the studio in Kent, England
Can Thicket & Thimble dolls be played with
Our Keepsake collection has been CE tested and is suitable for gentle play for ages 3 and up
The Heirloom collection is for decorative use only and should not be played with due to small parts and long ties. Each doll features a soft tag stating ‘DECORATIVE USE ONLY’ and bespoke stands are available on the website to help display your doll
What are your postage rates?
Postage for dolls within the UK is free and £3.50 for accessories
Shipping for a single doll within Europe costs £12 and it's £19 for everywhere else in the world via the Royal Mail International Tracked and Signed service. For multiple dolls shipping rates increase slightly. Please note all international sales are final and the buyer is responsible for any import or custom fees that may apply
What size are the dolls?
The Heirloom dolls measure approx 45cm from the feet to the top of the head (not including the ears). The swan, goose and peacock measure 35cm from head to base and the owl and hedgehog 24cm
The Keepsake dolls are 37cm (not including the ears) and the Keepsake swan is 32cm.
What are Thicket & Thimble dolls made from?
The Heirloom collection is made using Irish linen and hand embroidered, 100% wool European felt appliqué on the face, hands and feet. The wool felt ears are hand sewn and each doll is stuffed with hypo-allergenic stuffing and completed with a soft organic cotton tag. Every doll's garments are unique, often made using vintage and hand dyed materials and always made in limited numbers
The Keepsake collection features original water colour paintings of the signature Thicket & Thimble details with trompe-l'oeil stitching detail printed onto natural linen. The 100% wool felt ears are hand sewn and each doll is stuffed with hypo-allergenic stuffing and completed with a soft organic cotton tag
All the dolls are designed, printed and made in Kent, England
The design I like is listed in a different animal, can I change the animal?
Yes, we can usually accommodate these changes, simply get in touch
How are Thicket & Thimble dolls packaged?
The Heirloom collection arrives in a postal box, beautifully packaged with a white cotton glitter dust bag and the round letterpress tag features the limited number of your doll
The Keepsake dolls arrive in a postal box, beautifully packaged with a letterpress round tag and natural cotton glitter dust bag
Are the clothes removable?
Do Thicket & Thimble dolls 'sit'?
An item says 'sold out', will you be restocking?
Each Thicket & Thimble doll is totally unique and once they're gone, they're gone! However we do restock with new designs frequently - sign up for the newsletter & follow us on instagram, facebook and twitter for updates on new releases and restocks! We also offer a year-round custom service starting at £130, read more here
Are all the dolls the same?
The dolls are handmade so there are slight variations and each one is unique
Are the dolls in-stock or made-to-order?
Most of the dolls are made-to-order
Will the colours be the same as the photos on the website?
Different screens and monitors show colours slightly differently. Some of the hand dyed details on the dolls might vary slightly due to variations in the dying process
How do I care for my new friend?
When your doll arrives after a long journey you might wish to separate any layers on the skirt. Thicket & Thimble dolls are not washable but can be spot cleaned with a gentle detergent and warm water
We recommend displaying the dolls out of direct sunlight as this can fade the colours over time
What is your return/exchange policy?
Due to the bespoke nature of the dolls and the environmental impact of shipping items across the world more than once, we do not accept returns. However, if you are unhappy with anything regarding your order we will of course work together to resolve any issues
How was the brand started?
Good question! Check out our brand story to find out more...
We hope this covers off any questions you might have. Still looking for your answer? Please do get in touch!
All Thicket & Thimble doll designs are strictly copyrighted. By purchasing a Thicket & Thimble doll you are agreeing not to replicate, copy or duplicate any element of the garment or doll design
Thicket & Thimble is a trademarked brand 2016